Refund Policy

At Coding Coursesca, we are committed to delivering high-quality software development services that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be provided for our services.

Please read this policy carefully before engaging our services. By entering into a service agreement with us, you acknowledge and accept the terms of this policy.

1. Service Types and Refund Eligibility

Our refund policy varies based on the type of service engagement:

1.1 Fixed-Price Projects

For fixed-price project engagements:

• Discovery Phase: Full refund available if cancelled within 5 business days of project kickoff, minus any third-party costs incurred.
• Active Development: Refunds calculated based on percentage of work completed, as documented in sprint deliverables.
• Completed Milestones: No refund for milestones that have been delivered and approved.

1.2 Time and Materials Projects

For hourly or time-based engagements:

• Charges are based on actual work performed and are non-refundable.
• You may cancel at any time with written notice; billing stops upon cancellation.
• Any prepaid amounts for unused hours will be refunded within 30 days.

1.3 Retainer Services

For monthly retainer arrangements:

• Unused hours do not roll over to subsequent months unless otherwise agreed in writing.
• Cancellation requires 30 days written notice.
• Prorated refunds may be issued for the unused portion of the current month.

2. Refund Request Process

To request a refund, please follow these steps:

Step 1: Submit Written Request

Send a refund request to [email protected] including:

• Your name and company name
• Project name and contract reference number
• Reason for the refund request
• Supporting documentation (if applicable)

Step 2: Review Period

We will review your request within 10 business days. During this time, we may:

• Request additional information or documentation
• Schedule a call to discuss concerns and potential resolution
• Propose alternative solutions (additional revisions, scope adjustments, etc.)

Step 3: Decision and Processing

We will notify you of our decision in writing. If approved:

• Refunds are processed within 14 business days of approval
• Refunds are issued to the original payment method
• You will receive confirmation once the refund is processed

3. Circumstances Eligible for Refund

Refunds may be granted in the following circumstances:

3.1 Service Non-Delivery

If we fail to deliver agreed-upon services within the timeframe specified in the contract (accounting for any approved extensions), you may be eligible for a full or partial refund.

3.2 Material Defects

If delivered work contains material defects that we are unable to resolve within a reasonable timeframe (typically 30 days from notification), a refund may be considered.

3.3 Mutual Agreement

Refunds may be issued when both parties agree that continuing the project is not in the best interest of either party.

3.4 Force Majeure

If services cannot be delivered due to circumstances beyond either party's control (natural disasters, government actions, etc.), we will work with you to determine appropriate refund or credit arrangements.

4. Circumstances Not Eligible for Refund

Refunds are generally not available in the following situations:

• Change of Mind: Deciding you no longer need the service after work has begun
• Scope Creep Disputes: Requests for features or changes outside the original scope
• Third-Party Issues: Problems caused by third-party services, hosting, or your own systems
• Client Delays: Project delays caused by late feedback, content, or approvals on your end
• Approved Deliverables: Work that has been reviewed and approved in writing
• Subjective Preferences: Dissatisfaction based on aesthetic preferences when work meets technical requirements

5. Dispute Resolution

If you disagree with a refund decision, we offer the following resolution process:

5.1 Internal Review

Request an internal review by contacting our management team at [email protected]. A senior team member not involved in the original project will review your case.

5.2 Mediation

If internal review does not resolve the dispute, either party may request mediation through a mutually agreed-upon mediator. Mediation costs are typically shared equally.

5.3 Legal Remedies

Nothing in this policy limits your legal rights under applicable Canadian consumer protection laws.

6. Project Cancellation

6.1 Client-Initiated Cancellation

You may cancel your project at any time by providing written notice. Upon cancellation:

• Work stops immediately upon receiving written notice
• You will receive all work completed up to the cancellation date
• Outstanding invoices for completed work remain due
• Refund (if applicable) calculated per the terms above

6.2 Company-Initiated Cancellation

We reserve the right to cancel a project if:

• Payment obligations are not met per the agreed schedule
• You breach the terms of the service agreement
• Continuation would require us to violate laws or ethical standards

In such cases, refund eligibility will be determined based on the specific circumstances.

7. Deposits and Advance Payments

Most projects require an upfront deposit to begin work:

• Deposits are typically 25-50% of the total project value
• Deposits are applied to the first milestone(s) of work
• Unused deposit amounts may be refundable per the terms above
• Deposits may be non-refundable if significant planning or resource allocation has occurred

8. Refund Method and Timing

When a refund is approved:

• Method: Refunds are issued to the original payment method (credit card, wire transfer, etc.)
• Currency: Refunds are issued in the same currency as the original payment
• Timing: Processing takes 14 business days; bank processing may take additional time
• Confirmation: You will receive email confirmation with transaction details

9. Satisfaction Guarantee

While software development involves inherent complexity and subjective elements, we stand behind our work. Our commitment includes:

• Free revisions within agreed scope for 30 days after delivery
• Bug fixes for delivered code for 90 days after project completion
• Open communication throughout the project lifecycle
• Regular check-ins to ensure alignment with your expectations

10. Contact Information

For refund requests or questions about this policy, please contact:

Billing Department
Coding Coursesca
200 Bay Street, Suite 3600
Toronto, ON M5J 2J2
Canada

Email: [email protected]
Phone: +1 (416) 847-2953

11. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your service agreement governs that engagement.